As we put the highly turbulent past year behind us, there is one lesson that businesses will take with them into 2021: be prepared for the unexpected. The chain of events which will forever define 2020 impacted businesses across industries and around the world. The pandemic took nearly every business by surprise, regardless of scale, sending waves of disruption across many supply chains. Supply chain in general nearly came to a grinding halt due to global lockdowns and subsequent changes in consumer behavior and demand. This consequently impacted factory output with nearly every warehousing and transportation company finding their operation, their business, themselves and their families, at risk.